How To Order Customised Branded Items

For all general customer enquiries

Phone: +64 3 4885420
Email: [email protected]

Feel free to get in touch with us any time to discuss your requirements. Our team are marketing experts, and can recommend the right products and branding techniques for your uniform, apparel or promotional products requirements. 

I already know what I want to order! 

You can contact us either via e-mail or phone providing us with as much information as possible about the product(s) you would like:

  • Product description / name / code
  • Order quantity for each item / colour / size
  • Description of the logo / design that you would like to use
  • Branding colour and location (or advise if the product is to be supplied unbranded)
  • Delivery address
  • Contact name
  • Delivery due date

On receipt of your information we will make contact with you to confirm:

  • Availability of product
  • Pricing
  • Artwork requirements
  • Lead times
  • Any other relevant information

Once all details have been confirmed a proof will be provided for your final signoff. This will be the last chance to make changes before manufacturing.

Delivery

  • All deliveries are made using National Courier services at our discretion or in person.
  • Standard courier charges may apply and delivery times will vary. We will advise at the time of ordering.
  • Goods lost or damaged after being picked up by the carrier are the responsibility of the carrier and not Challenge Marketing Ltd.
  • You must notify us within 48 hours of receiving your merchandise if there is any problem with goods received.

Samples

  • Promotional product samples are generally supplied free of charge, courtesy of Challenge Marketing.
  • All clothing samples must be returned in the condition received. Tags are to remain on the garment, and the garment should be folded and returned to the same packaging.
  • Samples must be returned within 10 working days or they will be charged out.

Artwork